Case Studies

All client or family member names used in our Case Studies are pseudonyms, this is designed

to protect the identity and integrity of those we support.

Debbie`s Story

Debbie is the daughter of two service users we have been caring for over a period of 4 ½ years.

In April 2020, Lyn spoke to Jane (Director) about how Kerrier Homecare has impacted on not only her mother – but also her father. Our dedicated team provided care for Debbie`s father for some time, until he sadly passed away. Therefore Debbie is very familiar not only with our carers who come in and look after her mother now, but also experienced the compassion our team demonstrated during her father’s final days.

Kerrier Homecare has become a part of Debbie`s life in recent years, and she explained to Jane how this is valued to her and her close family:

“Kerrier Homecare has been central to all our lives over the past few years, initially looking after my Dad when he was very poorly – until the day we sadly lost him. I can honestly say that the Kerrier Homecare team added real value to the quality of Dad`s life and took so much pressure of both my Mum`s shoulders and all of us as a family.

The carers become well known to us, and we could see clearly that it meant a great deal to them to be able to support us on so many levels. Not just the direct care for my Dad at that time, but also the friendship and support for our family when times were difficult. Often a cup of tea and chat with Mum would help Dad to feel better on difficult days. Then of course the Kerrier Homecare team became carers for Mum as well, and we knew they would be so reliable, caring and compassionate every single day.

No matter what was going on in their own lives, the carers were always bright, cheerful and supportive. The office team is always fantastic at communicating with us, always take my calls when I need to speak to someone – and often Jane herself gives time to me from her busy day to speak on the phone and offer whatever support she is able to give us.

I never feel anxious when I need to call them, and always feel confident that (no matter what the problem might be), Jane and the team will find a way to fix it. Trust is so important, we sleep better at night knowing with absolute certainty that Mum is going to be looked after so well and by the most caring, compassionate people we know.

To put our faith in Kerrier Homecare into some context, we feel, as a family, that if we could afford to pay for it – we would have their carers in 24 hours a day!”

Daughter of Service User:

"Thank you so much for all you did for my Dad, we have had occasions to use carers in the past and have never had care like you have provided. All the staff treated our Dad with such respect, dignity, kindness and fun, he really loved them all. They also gave us a lot of support by not letting us feel guilty for the things we couldn't do."

District Nursing Team:

"Thank you for your excellent care with palliative care patients. We would like to use your service again in the future."

Derek`s Story

Derek has been a Kerrier Homecare service user for several years.

In April, he spoke to Jane and Sam (Director / Deputy Manager), about how Kerrier Homecare has impacted on his life during the time we have cared for him. Derek is very well known to Jane, as he calls the office most days to say hello, ask how we all are and (in particular) advises Jane to take it easy and look after herself.

This mutual goodwill is something we cherish, and even on days when Jane doesn't really have the available time to speak to Derek on the phone - she never rushes the call and affords him the respect and time he deserves. The team is acutely conscious of the minimal outside contact our service users experience during any given week, and we always put them first.

Kerrier Homecare has become a big and important part of Derek`s life in recent years, and he explained how this is valued to her and her close family:

“Jane and the team are lovely and really make a difference to my day. I can call her anytime and ask which carers are coming to see me today, and I always ask her how she is. Jane works very hard and needs to rest more!

If I think the carers or Kerrier Homecare could do something better, I tell them - and they don`t mind. They are really good to me and look after my every need, and I think they really deserve an award for all their hard work.

If anyone needs care in their home in our area, I always tell them to ring Kerrier Homecare! They do loads for me when they visit, they are always smiling and pleased to see me, and make me feel special.

I look forward to it every day, and I think they look forward to seeing me too!”

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Registered in England: 08389014

Registered Office:

112 Alexandra Road

Illogan

Redruth

Cornwall

England

TR16 4EN

ICO Registration: ZA323034

Contact Us:

Call:
01209 215656

Email:
hello@kerrierhomecare.com

Terms & Conditions

TERMS & CONDITIONS OF WEBSITE USE

This page tells you the terms of use on which you may use our website , whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.

ABOUT US

We are registered in England and Wales under company number 08389014. Our registered office address is 112 Alexandra Road, Illogan, Redruth, Cornwall, England, TR16 4EN and our email address is hello@kerrierhomecare.com

OUR SITE

We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.

You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.

It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.

VARIATIONS

We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

RELIANCE ON INFORMATION AND LINKS

The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

LINKING TO OUR SITE

You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.

You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

If you wish to make any use of material on our site other than that set out above, please address your request to richard@pulsecyber.co.uk

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.

OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:

Loss of income or revenue
Loss of business
Loss of profits or contracts
Loss of anticipated savings
Loss of data
Loss of goodwill
Wasted management or office time
Any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable

This does not affect any liability which cannot be excluded or limited under applicable law.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

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Privacy Notice

Kerrier Homecare

Privacy Policy

Version 1.1 | May 2020

Introduction

Kerrier Homecare understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website https://www.kerrierhomecare.com (“Our Site”) and only collect and use your personal data as described in this Privacy Policy.

Any personal data we collect will only be used as permitted by law. Please read this Privacy Policy carefully and ensure that you understand it.

1) Information About Us

Our Site is owned & operated by Kerrier Homecare Limited.

Registered address: 112 Alexandra Road, Illogan, Redruth, Cornwall, TR16 4EN
Company Number: 08389014
ICO Reg Number: ZA3223034

Representative: Jane Simpson (Director)
Email address: jane@kerrierhomecare.com
Telephone number: 01209 215656
Postal address: Trevenson House, Church Road, Redruth, Cornwall, TR15 3PT

1) What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

2) What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

3) What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

• The right to be informed about my collection & use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10
• The right to access the personal data we hold about you; Part 9 will tell you how to do this
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold
• The right to restrict (i.e. prevent) the processing of your personal data
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed if we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau (CAB).

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first.

4) What Personal Data Do We Collect and How?

We obtain personal data about you, for example, when:

• You request a proposal from us in respect of the services we provide
• Your employer or our client engages us to provide our services and during the provision of those services
• You contact us by email, telephone, post or social media (for example when you have a query about our services) or from third parties and/or publicly available resources (for example, from your employer or from Companies House)

The information we hold about you may include the following:

• Your personal details (such as your name and/or address)
• Financial details such as bank account numbers
• Details of contact we have had with you in relation to the provision, or the proposed provision, of our services
• Tax details such as tax codes, unique tax references, national insurance number and salary
• Details of any services you have received from us
• Our correspondence and communications with you
• Information about any complaints and enquires you make to us
• Information from research, surveys and marketing activities
• Information we receive from other sources, such as publicly available information, information provided by your employer or our clients

5) How we use personal data we hold about you

• We may process your personal data for purposes necessary for the performance of our contract with you or your employer or our clients and to comply with our legal obligations
• We may process your personal data for the purposes necessary for the performance of our contract with our clients. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client
• We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes
• We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

a) Situations in which we will use your personal data

We may use your personal data in order to:

• Carry out obligations arising from any agreements entered between you or your employer or our clients and us which will usually be for the provision of our services
• Carry out obligations arising from any agreements entered between our clients and us which will usually be for the provision of our services where you may be a subcontractor, supplier or customer of our client
• Provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provide you have consented to be contacted for such purpose
• Seek your thoughts and opinions on the services we provide and
• Notify you about any changes to our services

b) Change of purpose

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.

Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.
6) Do You Share My Personal Data?

a) Why might you share my personal data with third parties?

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

b) Which third-party service providers process my personal data?

“Third parties” includes third-party service providers. The following activities are carried out by third-party service providers: IT and cloud services, professional advisory services, administration services and payroll processing services.

All our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

c) What about other third parties?

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

7) How Can I Access My Personal Data?

If you want to know what personal data, we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses provided. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

8) Privacy Overview

Here at Kerrier Homecare we are committed to building and keeping the trust and confidence of everyone we have contact with. We think it’s important that you know that we record your personal data when you do things like visit our website, our Facebook page or use our online services in any way. We want you to trust us with any information we collect and hold.

This privacy policy explains all you need to know about:

• What information we collect
• Why we collect it
• What we do with it
• When we may share it with others
• How you can access and update your information

Kerrier Homecare is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

If you are unhappy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date.

9) Sensitive Data

We do not collect any Sensitive Data about you from this website. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

You are not required to provide any personal information on the public areas of this website; however, you may choose to do so by completing the application forms on various sections of our websites and Facebook pages, including:

• Our work with us / careers sections / pages
• Our publications section / pages
• Our seminars and events section / pages
• Our other online services; and
• Our contact us form

We may also obtain personal information from your IP address, operating system and web browser that you use to access our website or Facebook site. You may also provide us with personal information if you contact us by email, telephone or letter.

We require your explicit consent for processing sensitive data, and we will request your signature for this consent.

10) How we use your personal data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

• Where we need to establish and perform the contract between us, for example if you apply to work for us
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation

Generally, we do not rely on consent as a lawful basis for processing your personal data, other than in relation to sending marketing communications to you via email or text message.

You have the right to withdraw your consent to receiving marketing information from us at any time by emailing us at: hello@kerrierhomecare.com

11) Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.

Please email us at hello@kerrierhomecare.com if you need details about the specific lawful basis we are relying on to process your personal data.

12) Marketing communications

You will receive marketing communications from us if you have:

a) Requested information from us or purchased goods or services from us; or
b) If you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
c) In each case, you have not opted out of receiving that marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at hello@kerrierhomecare.com at any time

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product / service purchase, service experience or other transactions.

13) Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 2 above:

• Service providers who provide IT and system administration services
• Professional advisers including lawyers, bankers, auditors, HR professionals and insurers who provide consultancy, banking, legal, insurance and accounting services
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances
• CQC, Safeguarding authorities and other Health and Social Care regulators
• Third parties to whom we sell, transfer, or merge parts of our business or our assets

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
• Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at hello@kerrierhomecare.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

14) How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: hello@kerrierhomecare.com
Telephone number:01209 215656

Postal Address: Kerrier Homecare, Trevenson House, Church Road, Redruth, Cornwall, TR15 3PT

15) Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.

16) Regulatory Bodies & Memberships

We are regulated by the Care Quality Commission (CQC) and Cornwall Council

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