Care Standards

We are registered with the Care Quality Commission (CQC), recent inspection rated us as GOOD and the regulated activity provided by Kerrier Homecare Limited is Personal Care.

Personal Care can be provided for a range of adult user groups such as;
  • Adults 18 years and Over
  • People with Physical Disabilities
  • Palliative Care
  • Dementia Care
The service type is Domiciliary Care, the service band as determined by the Care Quality Commission (CQC) is DCC, the definition of which is:

“These services provide personal care for people living in their own homes. The needs of people using the services may vary greatly, but packages of care are designed to meet individual circumstances. The person is visited at various times of the day or, in some cases, care is provided over a full 24-hour period. Where care is provided intermittently throughout the day, the person may live independently of any continuous support or care between the visits. “
   

Care Quality Commission (CQC)

The CQC is the independent regulator of health and social care in England.


Its purpose is to ensure health and social care services provide people with safe, effective, passionate, high-quality care - with a focus on continuous care services improvement.


Core role of the CQC:

  • Registration of care providers
  • Monitoring, inspection and rating of services
  • Taking action to protect people who use services
  • Speaks with an independent voice, publishing views on major quality issues. 


Throughout the CQC`s work it:

  • Protects rights of vulnerable people, including those restricted under the Mental Health Act
  • Listens to and acts on the experiences of care providers, like Kerrier Homecare
  • Involves the public and people who receive care
  • Works with other organisations and public groups


CQC Core Values:

  • Excellence: being a high-performing organisation
  • Caring: treating everyone with dignity and respect
  • Integrity: doing the right thing
  • Teamwork: learning from each other to be the best they can.


Katy`s Story





One of our most passionate carers is Katy, who also now focuses on compliance and ensuring the whole team always maintains outstanding care standards.



Katy has contributed in her own words, spoken truly from the heart: 



“After studying extremely hard to qualify as a dental nurse and being in the job for 9 years I really did not think I would ever want to change my career - but unfortunately our practice was taken over by corporates and ended up being money oriented, which sadly made the job not an option for myself anymore.



My sister had always loved being a carer and was proud to be part of such a great care company, so I applied for a job with Kerrier Homecare about 3 years ago. I can honestly say that it was the best decision I have made career wise. Being a support worker for Kerrier Homecare does not feel like “a job”. I wake up every day excited and happy to make a difference to other people's lives and look forward to seeing my colleagues and working as a team to make the day run smoothly for everyone. The passion, empathy and selflessness of all members of the Kerrier Homecare team is immense and it humbles me daily watching the relationships between the carers and service users. The team are incredible.



A lot of the carers have had a lot of personal issues at home, but their strength and compassion shines through when they are working, because you really would not know that any of this is going on. They always put the service users first and make every minute of the visit about them making sure they are comfortable, clean and fed but most importantly that they feel valued and cared for. My favourite part of the day is walking into a service users’ home and seeing the beaming smile on their face. Having a laugh and joke with them but remaining professional and providing dignity, privacy and choice.



Kerrier Homecare has brought out my confidence immensely and opened my eyes to a part of the world which a lot of us do not see. We work all hours, weekends, evenings, holidays and Christmas. When we do get home our minds are still working as we are thinking about the clients that are home on their own. Our service users are a second family to us all. We treat our clients as we would our own family. We worry about them like they are our own family and we go above and beyond for them as we would our own family.



Our manager is an inspiration to us all. Starting this business off from nothing, Jane literally works day and night to keep the company running to the high standards it is today. Jane does all she can to make the team happy in their jobs and always puts everything down to talk to her clients and Team. As she always says, " They come first".



I am truly proud to be part of the team”

"The quality, not the longevity, 


of one's life is what is important."



Martin Luther King